Shipping and Delivery Policies

At SmartViva, we collaborate with a network of international suppliers, allowing us to offer you a wide variety of innovative and technological products. However, due to this diversity of logistics partners, the specific conditions of each shipment—such as origin, delivery time, and return policy—may vary slightly depending on the item purchased.

Below, we explain our general shipping and delivery policies so that your shopping experience is clear, secure, and completely satisfactory.

1. Origin of shipment and order preparation

Our products may be shipped from various warehouses located within or outside the European Union, depending on the item category, stock availability, and the location of the assigned supplier.

When this information is relevant to the customer, the origin of the shipment will be clearly specified on the product sheet.

The standard order processing time (from the moment the purchase is confirmed until the supplier delivers the product to the shipping company) ranges from 1 to 7 business days. Some items with high demand, customization, or special requirements may require additional processing time, in which case this will be specifically indicated on the product page.

2. Estimated delivery times

Delivery times are calculated from the moment the product is picked up by the courier company. As a guide, standard delivery times are as follows:

  • Shipping from European warehouses: 3 to 7 business days.
  • International shipping (outside the EU): 7 to 14 business days.

Please note that these delivery times are approximate and may be affected by external circumstances such as local holidays, customs delays, transportation strikes, or adverse weather conditions. In the event of any significant delays, our team will contact you to inform you promptly.

3. Order tracking

All orders have a tracking number, which is automatically generated as soon as the package is delivered to the shipping company.

Once your order has been shipped, you will receive an email with the corresponding tracking link. You can check the status of your shipment at any time from the tracking panel of the assigned carrier.

If you haven't received tracking information within 5 business days of your purchase, please contact our customer service team via the contact page:
👉 smartviva.store/pages/contact

4. Partial or multiple package shipments

In some cases, a single order may be shipped in multiple packages. This may be due to:

  • Products shipped from different warehouses or countries.
  • Different preparation times per supplier.
  • Excessive size or weight of products requiring separate shipments.

Each package will have its own tracking number, and we'll notify you individually about each one to ensure complete tracking.

5. Shipping costs

Shipping costs vary depending on:

  • Destination country or region.
  • Weight and volume of the order.
  • Corresponding supplier policy.

The final shipping cost is automatically calculated and displayed during the checkout process. If there are active promotions (such as free shipping over a certain amount), this information will be clearly indicated on the product page or during checkout.

6. Incorrect or failed deliveries

It is the customer's responsibility to correctly enter all personal and delivery information (name, surname, full address, postal code, telephone number, etc.).

In the following cases, the package may be returned to the warehouse of origin:

  • Incomplete or incorrect address.
  • Absence of the recipient at the time of delivery.
  • Lack of response from the customer to the carrier's notifications.

When this occurs, additional costs may be incurred for reshipping or returning the order, depending on the responsible supplier's policy.

🛡️ Shipping with insurance and protection

In certain cases and for higher-value products, some shipments may include transportation insurance provided by the supplier or courier company. This guarantees the replacement of the item in the event of loss or damage verified during transit. To take advantage of this protection, visual evidence of the damage (photos of the product and the original packaging) must be provided.

✅ Final recommendations

To avoid incidents or misunderstandings during delivery, we recommend following these best practices:

  • 📦 Carefully review the product information before purchasing: origin, estimated delivery times, shipping conditions, and returns.
  • 📸 Keep the original packaging until you confirm the product is in perfect condition, and it will not be returned.
  • 📝 Document any visible damage with photos from the moment of receipt.
  • 🔎 Keep the tracking number and proof of payment in a safe place.
  • 📍 Please verify your full address before confirming your purchase.

Thank you for trusting SmartViva. We are committed to offering you a 100% transparent, efficient, and customer-oriented shopping experience. For any questions related to your shipments, you can contact us from the support page:
👉 smartviva.store/pages/contact