Frequently Asked Questions

Simply choose the product you're interested in, add it to your cart, and complete the checkout process. All prices include VAT, and you can review the details before confirming your purchase. If you place your order from a mobile device, the process is just as simple and secure.

SmartViva accepts the most common and secure payment methods on the market:

• Credit or debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay / Google Pay (depending on device)
• Payment in installments through financial providers available in your country

All payments are processed through encrypted gateways and comply with PCI-DSS standards.
SmartViva does not store your payment information at any time.

Once the order is placed, the preparation and shipping process begins almost immediately. For this reason, it is not always possible to cancel or modify it. If it hasn't been processed yet, you can request cancellation through the Help Center . If the order is already in transit, you'll need to process the return according to the product's policy.

Yes. All payments are processed through encrypted gateways certified under international PCI-DSS standards, ensuring maximum protection of your data. SmartViva does not store or have access to your banking information at any time.

There are currently no active codes, but you'll be able to enter them in the corresponding field during checkout in the future. If the code is valid, the discount will be automatically applied to the order total.

Products are shipped from various logistics warehouses located in Europe, the United Kingdom, or Asia, depending on the type of item, brand, and availability. This distribution network allows us to offer a wide and up-to-date selection, with optimized delivery times.

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Occasionally, items in the same order may be shipped separately. This occurs when products belong to different supplier lines or are shipped from different warehouses. Each shipment will have its own tracking number and will be notified by email.

When your order ships, you'll receive a tracking link with real-time information. If you don't receive it within the first 5 business days, please visit our contact page for assistance. SmartViva does not intervene in the internal delivery times of transport companies, but actively collaborates to ensure delivery on schedule.

SmartViva ships to the following destinations:

• Spain

European Union

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Germany
• Denmark
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden

International

• United Arab Emirates
• Australia
• Canada
• Swiss
• United Kingdom
• Hong Kong (China)
• Israel
• Japan
• South Korea
• Malaysia
• Norway
• New Zealand
• Singapore
• USA

Note: We currently ship to the listed countries and may expand international coverage according to the logistical availability of each provider. Before completing your purchase, the system will automatically verify that your address is eligible for shipping.

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The possibility of returns depends on the specific conditions of each product's supplier. In each item's information sheet, you'll find the "Shipping and Returns" section, which clearly states the delivery times and requirements. In general, returns are accepted if:

• The product is unused and in its original packaging.
• The application is submitted within the indicated period (normally 30 days).
• Does not fall into an excluded category (hygiene, personal use, or electronically activated products).

Return shipping costs may vary depending on supplier policy or warehouse location. SmartViva guarantees mediation and support throughout the process.

If you receive a defective, damaged, or different item than the one you ordered, you must report it as soon as possible through the Help Center . To expedite the resolution, we will ask you:

• Order number
• Photos of the product and its packaging
• Brief description of the problem

After verification, a solution will be applied according to the supplier's policy: refund, replacement, or credit voucher. SmartViva acts as an intermediary to ensure a fair and safe experience.

Once the return is accepted, the refund is processed using the same payment method used. The estimated refund time varies between 3 and 10 business days, depending on the bank or payment service. In some cases, additional time may apply if the supplier needs to confirm receipt of the product.

The usual delivery time is 14 to 30 calendar days from receipt of the order, depending on the supplier. Always check the “Shipping and Returns” section on each product page.

Yes, in most cases the buyer assumes the return costs, unless the item arrived damaged, defective, or incorrect. Exact terms depend on the supplier's policy and are indicated before finalizing the purchase.

Yes. All products sold at SmartViva are new, original, and inspected before shipping. We work only with authorized manufacturers and distributors who comply with European safety, CE marking, and quality control regulations.

Yes, all devices come with a minimum legal warranty of 2 years (1 year for electronic components or batteries, as applicable). The exact period is detailed on each product page. To request a warranty review, you must provide proof of purchase and photographs of the defect.

Most SmartViva products use connectivity technologies (Bluetooth, Wi-Fi or mobile apps). Each product sheet includes basic user instructions and, in many cases, a downloadable PDF manual.

Some smart products require connection to an app (e.g., sleep, health, or fitness devices). On each product page, you'll find clear information about compatibility, app language, and system requirements (iOS/Android).

SmartViva brings together a curated collection of products to enhance your physical, mental, and environmental well-being. From smart sleep devices to productivity and home gadgets, all items are chosen for their functional value and contemporary design.

Whenever possible, we prioritize items with sustainability certification, recyclable materials, or low energy consumption. We work with suppliers who implement good environmental practices and use responsible packaging.

Yes, most of our products are designed for everyday use. Whether you're looking to improve sleep, reduce stress, or boost your focus, the SmartViva line is designed to fit your lifestyle.

We offer a selection of devices designed to improve rest, concentration, energy, and mental health: smart masks, guided breathing devices, nerve stimulators, fitness gadgets, home accessories, and relaxation technology.

Read the descriptions and guides available in each category. At SmartViva we prioritize transparent and objective information. We'll soon be adding comparison tools and personalized recommendations based on your wellness goals.

Creating an account is not required to purchase, but we recommend doing so. Having a SmartViva account allows you to save addresses, track orders, manage returns, and access personalized offers.

You can contact us from the Contact page. Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (Peninsula Time). We are committed to responding as quickly as possible with a clear and professional solution.

You can create your account from the top right corner of the page by selecting “Sign in → Create account.” With an account, you can save addresses, view your past orders, and access support faster.

Click “Forgot your password?” on the login page and follow the instructions you'll receive by email.

Go to My Account → My Orders. There you'll see your complete history, with links to tracking, invoices, and support.

You can review our full policies at the following links:

• Privacy Policy
• Cookie Policy
• Terms and conditions
• Shipping and Delivery Policies
• Exchange and Return Policy

If you can't find the answer you're looking for, you can use our contact form or browse the Help Center categories. Our team reviews each case individually to provide you with an accurate and personalized response.

No, SmartViva currently operates exclusively online, which allows us to offer better prices and updated products. Our logistics warehouses are located in various countries throughout Europe and outside the EU.

Yes. Invoices are generated automatically upon completion of the order. If you need an invoice with specific tax information, you can request it from the Contact → Billing page.

How can I collaborate with SmartViva? We are open to collaborations with brands, creators, and projects focused on technological innovation and wellness. If you'd like to propose a collaboration, please fill out the form on the Contact page, indicating the type of proposal (affiliation, content, or distribution).